FAQs
FAQs
Sicherheit
Are the electoral roll and the ballot box kept separate?
Are the servers operated by POLYAS?
Are the servers operated in Germany?
Can the certification report or the certificate be viewed publicly?
Can you name the ISO27001 certificates of your service providers?
Account
Can I resend voter notifications to voters?
Can I send voter invitations manually by e-mail?
Can the e-mail address of an eligible voter be changed during the election?
Can voters be reached by phone if they don't have an e-mail address?
Do upper and lower case letters matter in the e-mail address?
Prices
Can I pay by invoice?
Do you offer a subscription?
Does POLYAS provide a verification tool and how much does it cost?
How can you test an election for free?
How is the billing done?
Voting procedure
Can I adapt the text of the voter invitation?
Can I book an hour’s consultation with you?
Can I create multiple ballot papers for an election?
Can the electoral roll be adjusted during the election?
Does POLYAS offer an audio recording in order to create a written protocol afterwards?
Technology
Can I cast my online vote using my smartphone?
Do I need any particular browser to vote online?
Do voters need special internet skills?
Does POLYAS store the voters’ IP addresses?
During online voting or live voting, how long does it take for the configuration tool to update the mail tracking?
Data protection
As an election organizer, do I need a data processing agreement?
Can changes be made to the data processing agreement?
Does POLYAS have a data protection officer?
Does the election organizer have a right to the deletion of personal data after the online voting is completed?
How can we avoid the processing of personal data?
